Shipping Policy - Handmade Knives & Rattan Delivery

Shipping Policy

At Iron and Hammer, we're committed to delivering your handmade chef knives and Vietnamese rattan cane webbing safely and efficiently to customers worldwide.

Processing Time

Handmade Chef Knives

Because each of our Gyuto knives, Santoku knives, Nakiri knives, and other hand-forged blades are individually crafted by master artisans, processing time is:

In-Stock Items: 1-3 business days
Made-to-Order Knives: 7-14 business days (for custom requests or out-of-stock items)

Rattan Cane Webbing

Our rattan cane webbing (hexagon weave, radio weave, natural and bleached) is typically ready to ship within:

Standard Items: 1-3 business days
Large or Custom Orders: 3-5 business days

Shipping Methods & Delivery Time

Standard Shipping

Delivery Time: 7-15 business days (depending on your location)
Tracking: Provided for all orders
Cost: Calculated at checkout based on destination and order weight

Express Shipping (DHL)

Delivery Time: 3-7 business days
Availability: FREE for orders valued at $150 USD or more
Tracking: Real-time tracking provided
Note: Please include your phone number for express delivery

Shipping Destinations

We ship our handmade Japanese-style chef knives and premium rattan cane webbing worldwide, including:

United States & Canada
United Kingdom & Europe
Australia & New Zealand
Asia-Pacific region
And many other countries

If you're unsure whether we ship to your location, please contact us before placing your order.

US Warehouse (Faster Delivery)

We maintain a warehouse in New York (NY) and Chicago for select rattan cane webbing sizes. If your size is available in our US warehouse:

Delivery Time: 3-5 business days within the US
Faster Processing: Ships same or next business day

Popular sizes typically stocked: 19" x 48", 19" x 72", 24" widths, and other common dimensions.

Packaging & Protection

Chef Knives Packaging

Each hand-forged knife is carefully packaged to ensure safe delivery:

Protective blade cover or sheath
Cushioned wrapping to prevent damage
Sturdy outer box for shipping protection

Rattan Cane Webbing Packaging

To prevent moisture and mold during transit, our rattan webbing is:

Wrapped in newspaper to absorb moisture
Sealed in plastic film for protection
Rolled or folded carefully to prevent creasing

Order Tracking

Once your order ships, you'll receive:

Shipping confirmation email with tracking number
Carrier information (USPS, DHL, or local postal service)
Estimated delivery date

You can track your handmade chef knives or rattan products anytime using the tracking number provided.

Customs & Import Duties

For international orders:

Customs Fees: May apply depending on your country's regulations
Buyer Responsibility: Customers are responsible for any customs duties, taxes, or import fees
Declared Value: We declare the actual purchase value on customs forms

Please check with your local customs office for specific requirements regarding kitchen knives and natural materials like rattan.

Shipping Restrictions

Chef Knives

Some countries have restrictions on importing carbon steel knives or chef knives. Please verify your local regulations before ordering. We are not responsible for orders confiscated by customs due to local restrictions.

Rattan Products

As a natural material, rattan cane webbing is generally unrestricted, but some countries may require phytosanitary certificates for plant-based materials. Contact us if you have concerns.